Senior Solutions Consultant

Required qualifications to be successful in this senior role:

5+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, Five9, LiveVox, UJET, or TalkDesk

5+ years of experience

in contact center analytics, BI, performance management, or operations leadership

Demonstrated success leading complex enterprise presales engagements and influencing executive decision-makers

Strong business acumen with the ability to articulate ROI, value realization, and transformation outcome

About

SuccessKPI

Inc.:

SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

For more information on SuccessKPI, please visit us at successkpi.com

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A

Lead executive-level discovery with enterprise contact center leaders to uncover strategic challenges, success metrics, and transformation opportunities

Own the solution strategy for complex, multi-stakeholder enterprise opportunities, partnering closely with Sales leadership

Deliver executive-ready, outcome-focused demonstrations and solution narratives tied to measurable business impact

Define and guide complex proof-of-concept engagements, setting standards and best practices across the

presales

organization