Client Success Director - Amazon

7+ years of enterprise account management or strategic sales experience, with a strong preference for candidates who have worked directly with Amazon or other large-scale technology companies.

2+ years of experience in Data Collection, Annotation, and/or Validation services, or adjacent AI/ML data services.

Deep familiarity with data workflows and quality frameworks across modalities, text, image, video, audio, and sensor data, and a strong understanding of how training data supports AI model development and evaluation.

Comfort discussing generative AI, agentic AI pipelines, and responsible AI principles with both technical and business audiences.

Demonstrated track record of growing complex, multi-stakeholder enterprise accounts with long sales cycles and large contract values.

Exceptional executive presence and communication skills, with the ability to engage credibly at the Director and VP level within a large, matrixed organization like Amazon.

Client Success Director

for our Amazon relationship, you will serve as the primary commercial and strategic owner of one of our most critical and complex client partnerships.

This is a hands-on, high-impact individual contributor role focused exclusively on deepening, expanding, and protecting our footprint within Amazon, spanning their AI, Alexa, AWS, and broader machine learning organizations.

You will operate at the intersection of artificial intelligence, data operations, and enterprise account management, bringing a strong understanding of the full AI data lifecycle from initial collection and annotation through to validation, fine-tuning, and model evaluation.

Our service offerings span the breadth of what modern AI development demands.

, we leverage a global AI Community of over one million contributors to deliver fully managed, multimodal datasets spanning text, audio, video, image, geo, and 3D data at any scale and complexity.

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.