lightspeedhq
Account Manager
At a Glance
- Location
- Montreal, Quebec, Canada
- Experience
- 5+ years
- Posted
- 2026-03-11T09:32:09-04:00
Key Requirements
Required Skills
Domain Knowledge
- Hospitality
- Retail
- SaaS
Benefits & Perks
ible working policy Health insurance Health and wellness benefits Possibilit
Requirements
5+ years experience in enterprise level customer success , account management, sales development representative or similar role
Understanding of solution-based consultative sales and customer success in a SaaS environment;
Experience in a SaaS and/or technology-related field
Ability to use Salesforce, Churn Zero and other technologies to manage and organize customer / pipeline;
Industry expertise in retail/hospitality
Compensation & Benefits
Come live the Lightspeed experience...
Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
Genuine career opportunities in a company that’s creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
Lightspeed RSU program (we are all owners)
Responsibilities
Act as single point of contact and account owner for Lightspeed’s largest and highest valued customers
Responsible for driving product adoption and Net Revenue Retention of book of business
Plan and deliver Quarterly Business Reviews and Success Plans
Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
Identify and guide customers through their upgrade path including growth opportunities within, and suggesting additional products/integrations/ services to meet client needs.
Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation