Customer Experience Enablement Lead

Bachelor's degree or equivalent experience

2-3 years in a front-line customer facing position, and consistently hit or exceeded goals

Strong communication and presentation skills. Eye for design and attention to detail

Deep familiarity with CSM “Tech Stack” (Salesforce, Customer succes platforms [Vitally], Outreach, Gong)

Ability to learn product / technical concepts quickly and explain them clearly

Self-motivated with a proactive approach to problem-solving

The Customer Experience Enablement Lead will be responsible for supporting the onboarding, training, and continuous development of our Customer Org (Account Managers, Customer Success Managers, and Client Sales Executives). This role is ideal for someone who has a) proven success in a customer-facing function while b) a passion for taking their success and applying it towards peer teaching, learning or developing new processes.

Customer Org New Hire Onboarding

: Coordinate and deliver comprehensive onboarding programs for new GTM team members, ensuring they quickly understand our products, retention strategies, and internal processes

Product / Commercial Knowledge

: Collaborate with product operations & marketing teams to keep customer org stay informed about product & industry updates → translate technical or competitive information into digestible content for the customer team as needed