Senior Technical Support Specialist

5+ years of progressive experience in technical support within the hospitality technology or SaaS industry.

Proven expertise in utilizing advanced troubleshooting and monitoring tools such as Sentry, Sumo Logic, and DataDog.

Demonstrated ability to effectively manage and prioritize a caseload of complex technical issues and high-pressure escalations.

Deep subject matter expertise in Revenue Management systems.

Senior Technical Support Specialist

serves as a product expert and technical mentor within the team.

This role is responsible for resolving the most complex and escalated customer inquiries, often acting as a dedicated resource for high-value accounts.

Beyond case resolution, the Senior Specialist utilizes advanced troubleshooting tools to diagnose systemic issues and collaborates directly with Product and Engineering to manage software defects.

Advanced Case Resolution:

Independently investigate and resolve complex technical issues and escalations, serving as a primary point of contact for top-tier customers requiring expert-level support.

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.