Senior Retention & Success Specialist (Customer Lifecycle Marketing)

Senior Retention & Success Specialist

who will be responsible for executing Customer Marketing retention and adoption programs within a defined lifecycle framework, ensuring consistent delivery across onboarding, adoption, retention, renewal-adjacent moments, and operational communications.

If you love technology, and are keen to join an industry leader — we would love to hear from you!

5-8 years experience in customer marketing, lifecycle marketing, customer communications, or a related field.

Demonstrated ability to deliver multi-touch lifecycle programs with attention to detail and operational discipline.

Comfort working within automated systems and collaborating with automation specialists, even if not configuring tools directly.

As a Senior Retention & Success Specialist, your key area of responsibility will be lifecycle program execution, operational and support communications delivery, coordination with automation and content partners, and ensuring continuity and quality across global customer touchpoints.

You will need to work closely with the Marketing Automation Lead, Content teams, GCS, Support, and Product teams.

To be successful in this role, you will be an organized, execution-oriented professional with a customer-first mindset and the ability to quickly understand complex, technical concepts.