Customer Service Senior Vendor Manager (Based in Bangkok / Kuala Lumpur)

Procurement/Sourcing, supply chain, purchasing, business and economics degree a plus

Prior vendor management role experience leading single or multiple vendors in procurement, sourcing, or vendor management.

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At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations.

We are looking for a Customer Service Vendor Manager, who will play a key role in our growing Customer Experience Group (CEG).

The Customer Service Vendor Manager will work directly with our outsourced vendor(s) and will interface with all the company’s internal stakeholders, collaborating closely with Customer Support Teams, Workforce Management, Technology, People team and more across global sites.

The Customer Service Vendor Manager will also conduct regular reviews of vendor support and work closely with CEG leadership to determine the vendor strategy.

He/she will continue to own and manage the relationship with selected vendor(s), closely monitoring the quality of the service delivered, to ensure a high standard of products are maintained.

Identify and source for vendors to fulfil servicing requirements in partnership with talent team and operations

Own and manage selected vendor relationship(s)