Warranty Claim Assessor

EDUCATION and/or EXPERIENCE

Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred

ASE certification current is preferred

Working experience with automotive dealership operations processes or similar business is preferred

Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred

High school diploma or General Equivalency Diploma (GED) is required

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Review warranty documentation for the purpose of validating dealer warranty claims

Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims

Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor

Track status of a claim under review from submission through completion

Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.