IT Support Technician

2+ years of experience in a similar help desk or technical support role, demonstrating a strong understanding of end-user support.

Solid knowledge and hands-on experience with Mac and Windows operating systems, enabling efficient troubleshooting and problem resolution.

Familiarity with troubleshooting peripherals such as monitors, headsets, mice, and keyboards, ensuring seamless user experiences.

Proficiency in supporting end-users utilizing softphone-based telephony solutions is highly desirable (e.g., Twilio, Zoom).

Ability to effectively document and maintain a knowledge base, ensuring accurate and up-to-date support documentation.

Excellent communication and interpersonal skills, with the ability to remain calm under pressure.

Base compensation range - $45,000 - $65,000

Career advancement - we have a culture that focuses on internal promotion and career growth.

You have an ownership stake - all Maticians receive Matic stock options.

Unlimited Paid Time Off.

Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.

401(k) Retirement Plan.

As an IT Support Technician, you become an integral part of our organization's technical support infrastructure. Your role is pivotal in maintaining the efficiency and functionality of our internal operations. Swiftly addressing and resolving technical issues across various platforms and systems is crucial to our success. You'll provide frontline assistance to both on-site and remote team members, diagnosing and efficiently resolving hardware, software, and network issues to ensure minimal disruption to user productivity. Additionally, your contribution to the onboarding process for new employees, specifically in the provisioning process, is essential. Furthermore, your dedication to creating and maintaining our knowledge base documentation ensures accurate and accessible support resources for the team.

This role is 100% in-office in our Columbus, Ohio office working 8:00am - 5:00pm Eastern Time (ET). We will not consider remote candidates nor candidates not located in Columbus, Ohio.

Act as the primary point of contact for all support requests, providing prompt and efficient technical assistance through various channels, including chat, tickets, and email.

Diagnose and troubleshoot hardware, software, and network issues, ensuring minimal disruption to user productivity.

Escalate unresolved issues to appropriate support levels while maintaining clear communication throughout the escalation process.

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the InsurTech industry by embedding insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 45 home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal…one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.