Shelter Staffing & Scheduling Coordinator – Community Care

General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Business Administration)

(Cases for Equivalency will be considered)

1-3 years experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression

Experience in staff scheduling, workforce coordination, or operations support in a 24/7 or multi-site environment.

Strong organizational skills and ability to manage multiple schedules, priorities, and competing demands.

Knowledge of unionized environments and collective agreements an asset.

Comprehensive Medical, Vision, and Dental Coverage

Life Insurance and Long-Term Disability Benefit

Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%

Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days

Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Develop, monitor, and update staff schedules across all four shelter programs in a timely manner, ensuring accuracy, clarity, and alignment with operational needs and collective agreement requirements.

Coordinate staff deployment across sites, including Community Care, Shelter Support Worker and Child and Youth Relief staff between shelters as required to address operational needs, absences, and service pressures.

Manage short-notice schedule changes due to sick calls, leaves, emergencies, or unplanned vacancies, ensuring timely communication and coverage.

Collaborate with program managers to plan and coordinate staff vacations, leaves, and absences, ensuring timely coverage and minimal disruption to shelter operations

Apply working knowledge of the Collective Agreement, scheduling provisions, and organizational policies when assigning shifts and managing coverage.

Track hours, rotations, and staffing patterns to support compliance with employment standards and collective agreement requirements.

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Shelter Staffing and Scheduling Coordinator is responsible for coordinating staff schedules across YWCA Toronto’s four shelter programs to ensure consistent staffing coverage, continuity of services, and safe, effective shelter operations. The role supports the timely deployment of the Community Care, Shelter Support Worker and Child and Youth Relief Teams across sites in response to operational needs, absences, and service demands, while balancing program requirements, collective agreement provisions, and staff availability. Working collaboratively with shelter managers and staff teams, the position plays a key role in maintaining stability across programs, supporting smooth transitions between shelter sites, and minimizing disruptions to participant services. Through proactive planning, clear communication, and attention to detail, the coordinator contributes to the quality, reliability, and responsiveness of shelter services across all locations

ABOUT YWCA TORONTO – Shelters & Clinical Services

YWCA Toronto offers four shelter programs that provide emergency, transitional, and housing-focused supports to women, gender-diverse people, youth, and families experiencing homelessness and its varying intersections. Our shelters operate 24/7 and are grounded in feminist principles, trauma-informed and strengths-based care, harm reduction, anti-oppressive practice, transparency, and a spirit of inclusion. In addition to shelter accommodation, all programs provide nutritious and culturally diverse food, access to health care, crisis intervention, supportive counselling, individualized service planning, clinical and recreational programming, as well as opportunities to engage in advocacy.