Quality Assurance Supervisor - Housekeeping

Must be a minimum of twenty-one (21) years of age

High school diploma or equivalent credential is required

Minimum of two (2) years of progressive experience in housekeeping operations, preferably within a distinguished four or five-star luxury casino or hotel setting

Ability to demonstrate clear and concise communication skills in the English language - proficiency in both written and verbal, with refined professional communication capabilities

Sophisticated working knowledge of Property Management Systems, particularly OPERA and room tracking software

Exceptional acuity for detail with the ability to maintain meticulous documentation and comprehensive quality assurance records

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

The Quality Assurance Supervisor is entrusted with preserving Wynn's distinguished standards of elegance and refinement across all guest accommodations, including guest rooms, suites, villas, and guest corridors, ensuring an impeccable luxury experience that exceeds the most discerning expectations.

Essential Job Duties & Responsibilities

Execute meticulous quality inspections of a minimum of sixty (60) guest rooms daily for Resort accommodations and forty (40) Tower suites, complemented by refined visual assessments of guest corridors, ensuring all spaces exemplify the Wynn's standards befitting a premier luxury resort.

Cultivate an environment where all guest accommodations consistently transcend Wynn's exacting standards of cleanliness, presentation, and meticulous attention to detail across all room categories and guest-facing areas.

Dedicate up to 90% of time on the floor, engaging gracefully with guests and team members, providing expert guidance and mentorship to Guest Room Attendants and Utility Housekeeping staff in the art of premium room presentation, while maintaining comprehensive documentation of quality assurance activities.

A strong champion of special projects and strategic initiatives that elevate the guest experience and advance operational excellence throughout Wynn's property.