Associate Systems Administrator (R5436)

5+ years of experience in systems administration, desktop support, or enterprise IT support roles.

3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.

Experience supporting Windows, macOS, and Linux operating systems in a business environment.

Working knowledge of Active Directory, Azure AD, and identity and access management concepts.

Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.

Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.

Deliver excellent customer service while supporting employees across multiple locations.

Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.

Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.

Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.

Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.

Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit

www.shield.ai

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