truebill
Operations Associate - Phone Support
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At a Glance
- Location
- United States
- Work Regime
- remote
- Compensation
- information: Salary range of $22 - $24/hour + bonus + benefits. Base
- Posted
- 2026-05-15T09:16:53-04:00
Key Requirements
Domain Knowledge
- Finance
Benefits & Perks
Time Off
Reimbursement Unlimited PTO Daily Lunch, Snacks & Coffee
Requirements
Empathy & De-escalation - You stay calm under pressure and know how to turn a frustrated caller into a satisfied member.
Prior phone-based customer service experience in a B2C tech or financial services company is a plus!
Compensation & Benefits
Health, Dental & Vision Plans
Life Insurance
Long/Short Term Disability
Competitive Pay
401k Matching
Team Member Stock Purchasing Program (TMSPP)
Responsibilities
Handle inbound phone calls with members, delivering clear, empathetic, and solutions-focused support
Develop, maintain and execute processes that provide key services to users across phone, chat, and email channels
Communicate complex financial topics clearly and confidently over the phone