Customer Experience Specialist - PT

Minimum 1 year experience in a customer service role, preferably hospitality or car rental

Professional, friendly demeanor with a focus on customer satisfaction

You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection.

You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.

Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction

Provide a premium customer experience by delivering vehicles directly to customers

Collaborate with team members and management to coordinate timely vehicle delivery and collection

Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

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