Service Enablement Manager, CX

Bachelor’s degree in Business, Information Systems, Computer Science, Project Management, or a related field (or equivalent experience).

Nice to have:

Experience with Microsoft Copilot AI Studio

Familiarity with Salesforce CRM, Power BI, and Wrike (or similar tools)

Strong creative portfolio (written, design, presentations, or multimedia)

The Service Enablement Manager is essential for making sure customer-facing teams are ready to launch, support, and grow new products and services. This person connects Product, Engineering, Support, Professional Services, and Learning teams, overseeing everything from early planning and evaluation to release readiness, knowledge sharing, and ongoing support after launch.

Service Enablement aims to speed up product launches, lower the number of support cases, and help resolve cases faster by giving teams the right resources and information when they need them. These managers ensure that innovations lead to real benefits for customers. By preparing teams ahead of time, they improve customer satisfaction, boost operational efficiency, and contribute to the success of each product rollout.

Enablement Strategy & Planning

Lead enablement discovery for new products, features, and major enhancements, assessing service and support impact across teams and regions.

Define and own enablement plans and timelines aligned to product release milestones and operational readiness gates.

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.