Bilingual User Support Representative (Temporary 5 Month Fixed Term)

What you bring

Flexibility in work hours Monday - Friday (operational across all time zones across Canada)

Experience in customer service, call center or help desk

Strong digital literacy skills and ability to navigate unfamiliar software

Quiet distraction free workspace

Excellent communication and active listening skills

What we offer

Competitive salary of $48, 477.00 - 52, 786.50 per year (based on full-time hours)

Comprehensive health and dental benefits

RRSP Matching program of 1.5% base earnings

Ongoing learning and development opportunities

Generous time-off policies that promote work/life balance

About the role

Location:

Remote, Western Provinces (BC, AB, and MB)

Term

: 5 Month Fixed Term

The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more complex problems.

We believe in the power of work.

Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.