Associate Manager, Lifecycle Creative

You have 5+ years experience in creative roles with hands-on design and copywriting experience, mostly within lifecycle or CRM functions (emails, push, in-app).  Bonus points for experience in tech, SaaS or E-commerce.

You’re Figma proficient.  Bonus points for experience with Braze, Taxi and other CRM software.

You understand the nuances of great email marketing - you have a basic understanding of coding considerations and feasibility, and know what will and won't translate into HTML (and customers’ inboxes)

You understand how to design for a range of experiences and devices (desktop, mobile, dark mode etc.)

You’re pumped about how much AI is improving/expediting your work already, and curious about how to double down

You have a deep understanding of customer journeys, audience segmentation, and personalisation, and know how to apply them meaningfully.

We’re looking for an

Associate Manager, Lifecycle Creative

to lead the creative strategy and execution of DoorDash’s lifecycle campaigns across email and in-app channels. Reporting to our Brand Manager, you’ll own the end-to-end development of bold, personalised campaigns that bring our service and value proposition to life – driving engagement, firing up CRM performance metrics and unlocking sustainable customer growth across both new and existing audiences.

This role sits at the intersection of brand, retention and performance and is highly cross-functional. You’ll work closely with CRM, New Verticals, Restaurants, Ad Sales and Analytics teams to translate commercial priorities into customer-first storytelling that’s scroll-stopping and captivating at scale. Balancing big ideas with data-driven precision, you’ll ensure our lifecycle communications are industry-leading, best practice, cohesive, fresh and distinctly DoorDash — while delivering against clear performance goals.

This is an ideal role for an all-rounder who thrives in fast-paced environments, enjoys owning work from concept to execution, and is energised by producing high-volume, high-impact, data-driven campaigns. You’re as comfortable pushing creative boundaries as you are optimising performance, using both instinct and insight to elevate how DoorDash shows up across every lifecycle touchpoint.

The Brand Marketing team sits at the centre of how DoorDash shows up in market and in culture across Australia. We create and oversee all creative—shaping the brand strategy, storytelling, and execution that brings DoorDash to life across every channel.

As guardians of the brand, we ensure our voice, look, and messaging are cohesive and relevant to connect with consumers in the right place, at the right time, and in the right way. As a challenger brand, we push boundaries and take creative risks, balancing data-driven insights with gut instinct to guide decisions. Working across the full marketing mix, Brand Marketing partners closely with cross-functional teams and agencies to deliver distinctive, culturally relevant work that builds long-term brand equity and drives business growth.

This is a hybrid role, requiring 3 days per week in the office (Melbourne or Sydney) and 2 days working remotely.