Billing Care Coordinator - Remote

1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role

Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism

Ability to research issues, follow defined workflows, and manage cases through resolution

Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology

Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience

Experience resolving insurance denials, payment discrepancies, or patient billing disputes

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

Member Billing Support:

Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.

Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions.

Cross-Functional Partnership:

Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs.

Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.