Income Maintenance Caseworker II

Organize and maintain ongoing caseloads to maintain timeliness and quality assurance per Federal and State guidelines along with Buncombe County best practices.

Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.

Report potentially fraudulent claims or information to Program Integrity.

Maintain clear and accurate records, review caseload information on a minimum of an annual basis.

Knowledge of policies, procedures, regulations, and rules regarding programs to provide accurate and timely information to ongoing and potential clients.

Posted Internally and Externally

Buncombe County offers in-office, hybrid, and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the position's assigned Buncombe County facility.

This posting is to fill multiple Income Maintenance Caseworkers (IMC) II to North Carolina's Food Services and Nutrition Program. This role is hybrid: partial work-from-home with occasional work in the office and this position is posted until filled.

We will train you! Buncombe County Health and Human Services is looking for team members who are ready and willing to grow with us. Our outstanding training team is highly experienced and eager to contribute to your success.  In this role you will receive several weeks of on-the-job training before working one-on-one with customers. This position makes a difference in people’s lives—what IMCs do matters. They are helping families and children have access medicaid or helping pregnant women, children and elderly individuals have access to medical care. Buncombe County is seeking  Income Maintenance Caseworkers. This position offers a robust training program and a defined career development plan.   If you've worked directly with customers as a bank teller, customer service representative, bookkeeper, payroll clerk, medical billing, paralegal, or other clerical experience this would be a great fit for you! Or, if you've been an IMC before, we'd love to have you join our team!

Gather and interpret client data obtained through interview process, case file review and/or third-party verification.

Provide information to clients/applicants regarding programs, services and eligibility requirements and outcomes.

Organize and maintain ongoing caseloads to maintain timeliness and quality assurance per Federal and State guidelines along with Buncombe County best practices.

Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.