Senior Implementation Partner, In-Store

4+ years of experience in customer-facing roles such as implementation, onboarding, account management or support – ideally within SaaS or hospitality

Experience leading complex or Enterprise implementations, including multi-location or high-value customers

Strong project management skills, with a proven ability to manage multiple workstreams, stakeholders, and deadlines

Excellent written, verbal, and presentations skills – with the ability to communicate technical concepts clearly to non-technical audiences

A consultative, solutions-oriented mindset and experience building trusted relationships with senior customer stakeholders

Comfort operating in ambiguity, influencing without authority, and adapting quickly as priorities evolve

As a

Senior

Implementation Partner

, you will lead the onboarding and launch of new customers on the SevenRooms platform. You’ll own the end-to-end implementations for multi-location and enterprise hospitality operators, serving as a trusted advisor from start through successful go-live and early adoption.

In this role, you will operate with autonomy, navigating ambiguity, influencing cross-functional partners, and tailoring implementation strategies to meet each customer's unique business needs. This role is ideal for someone who thrives in customer-facing work, enjoys problem-solving, and is energized by helping businesses adopt new technology.

You’ll report to the Regional Lead and work cross-functionally with Sales, Customer Success, and other teams across DoorDash to ensure a seamless handoff and strong product adoption. Beyond customer delivery, Senior Implementation partners mentor peers, contribute to process improvements, and help scale best practices as the business grows.

The Customer Success team at DoorDash supports and powers the SevenRooms product, helping hospitality operators unlock the full value of the platform. We are a global, collaborative group of relationship builders, problem solvers, and product experts who help drive successful adoption and long-term growth. Our team helps customers build stronger relationships with their guests and run more effective In-Store operations.