Manager, Customer Operations

5+ years of experience in Customer Success or Account Management

5+ years of experience in Customer Operations, or Revenue Operations, with at least 2 years people leadership experience

Real, hands-on experience putting AI or automation to work in a customer-facing context.

A builder's instinct for process and programs, backed by strong analytics and a habit of measuring impact.

Prior customer-facing experience with complex software, and fluency with tools like Salesforce and Outreach.

The

base salary range

for this role is

$110,000 - $140,000 USD

. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.

Process design - with an eye to efficiency; design new and adjust existing customer-centric processes and outcomes in support of continuous improvement

Support organizational Change by rolling out new processes and systems and supervise adoption, both internally and externally to ensure consistency

Analyze positive and negative trends utilizing data from customers, individuals and systems to provide data interpretation

Leveraging data to identify gaps, assess goals and targets, produce gap analysis and promote process & design

Use AI to drive retention and expansion.

Design and run AI and agentic workflows, including Claude-based workflows, that catch churn risk early, spot expansion signals, and act on them.

About Outreach

Outreach, founded in 2014, is the only complete

agentic AI

platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.