Customer Support Specialist

Experience with data analysis techniques and especially the use of MS Excel.

Experience with DICOM medical imaging, medical device, EHR/EMR software, or other technical product preferred

Experience with Salesforce or other CRM tool highly preferred

3-5 years of customer facing work experience preferred

Experience providing customer and/or corporate sales support with large-scale organizations preferred

Experience supporting a technical or clinical product / service preferred

Help HeartFlow gain worldwide adoption of our novel FFRct product by providing knowledgeable responses to customer inquiries and issues.

Provide prompt documentation and complete resolution of reported issues and manage knowledge base for customer issues.

Deliver customer feedback into Heartflow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in customer support and product development

Assist production with incoming case management, troubleshooting and solving technical issues to ensure appropriate case response time

Support Sales staff with feedback, product knowledge, and customer usage metrics to assist sales team in market and account penetration

Assist in on-boarding new accounts, including system administrators and clinical users