Director, GTM Business Operations

As a Director of Business Operations, you’ll be the execution leader for Dialpad’s pre-close revenue engine.

This role owns forecast integrity, pipeline governance, deal inspection rigor, go-to-market readiness, and pre-sales capacity alignment across Enterprise, Mid-Market, Commercial, Small Business, Professional Services, and Solution Engineering.

You will lead a team of Revenue Operations Managers and serve as the operational bridge between Sales, Product, Marketing, Product Marketing, and Executive leadership to ensure new initiatives translate into measurable revenue outcomes. You will be accountable for improving win rates, reducing late-stage slippage, and elevating operational discipline across the revenue organization. This is a highly visible role working directly with Sales, Solution Engineering, and executive leadership.

This position reports to our VP of Revenue Operations and has the opportunity to be based in either our Austin or Tempe office.

Own forecast methodology and inspection standards.

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI

-driven insights. Visit

dialpad.com

to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.