cityofwindsor

Employee Service Representative

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At a Glance

Location
Windsor, Ontario, Canada
Employment
full_time
Compensation
of Positions: 1 Rate of Pay: $74,359.24 - $90,383.87 annually Hours of Work per We

Key Requirements

Required Skills

Excel

Certifications

  • SAFe

Domain Knowledge

  • Automotive
  • Education
  • Manufacturing
  • Regulatory

Requirements

Must have a University degree in Business or Political or Social Sciences, or  Ontario Ministry of Education equivalency and a minimum of one (1) year administrative or Human Resources, or Payroll experience;

OR

Must have a post secondary community College diploma in Office Administration or Business or Political or Social Sciences Ontario Ministry of Education equivalency and a minimum of two (2) years of administrative, or Human Resources, or Payroll experience;

OR

Must have an Ontario Secondary School Graduation Diploma plus one (1) year post secondary education in Office Administration or Business or Political or Social Sciences or Ontario Ministry of Education equivalencies and a minimum of four (4) years administrative, or Human Resources, or Payroll experience;

Must be proficient in Microsoft Word, Excel and Outlook;

Responsibilities

Reporting to the Employee Service Centre Manager, this position is responsible for:

Providing transactional and customer service support for the Employee Service Centre and the Human Resources and Payroll Departments and will provide the first point of customer service contact and transactional support to employees, retirees, HR Business Partners, applicants and other external customers in a manner that focuses on accuracy, completeness, timeliness, and exceptional customer service in a fast paced environment.

Responding to employee and external stakeholder enquiries related to HR programs, services, and processes, employment posting and application information;  responds to general benefit and pension enquiries; performs general office support such as back-up for Records Management Clerk,  reception, and mail.

Utilizing Microsoft Word, Outlook and Excel for various tasks associated with the position.

Assisting with training new employees and timekeepers on the Workforce Management System.

Maintaining Workforce Management (WFM)/Human Capital Management (HCM) data completeness, quality and integrity, updating the WFM for items such as job data information, step progressions, maternity leave top-up, vacation payouts and employee event processing, acting pay, enter data for retirees, etc. (e.g. new hire documentation)