snapsheet

Technical Support Engineer

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At a Glance

Work Regime
remote
Employment
full_time
Experience
2+ years

Key Requirements

Required Skills

JiraPHPPythonRuby

Domain Knowledge

  • Insurance
  • Legal
  • Logistics
  • Medical

Requirements

2+ years of technical support-related experience

Excellent customer service skills

API Troubleshooting experience is a plus

(especially Ruby, Python or PHP)

Experience using Zendesk or Jira is a plus

Responsibilities

Be the primary point of contact for our external customers in supporting our claims management platform

Monitor for new requests and reported incidents, responding within SLA requirements and maintaining ownership until resolution

Manage external communications with customers and internal communications with other teams in the organization to drive incidents and requests to resolution efficiently

Stay current with feature releases and changes to the platform to ensure a comprehensive understanding of the product and efficient support