Partner Success Manager (MSP Per Client) (Spanish Speaking) (Remote)

You're the kind of partner advocate who builds trust quickly, stays organized across multiple relationships, and genuinely enjoys helping partners achieve wins for their clients.

2+ years of customer success, account management, or partner-facing experience

, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and growth.

Channel partner understanding

with familiarity working with resellers, distributors, or managed service providers—you understand how partners operate and what they need to be successful.

with the ability to connect with diverse personalities—from technical contacts to C-level executives—and maintain those relationships over time.

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit

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Join our Partner Success team as the dedicated relationship owner for KnowBe4's MSP partners who serve multiple clients.

As Partner Success Manager (MSP Per Client), you'll be the primary contact who helps managed service providers deliver strong security awareness outcomes for their entire client portfolio.

You'll own the full partner journey—from initial onboarding and training through renewals and growth—ensuring every MSP partner has the knowledge, tools, and support needed to maximize value across all their customer deployments.

Partner Relationship Management:

Build and maintain strong relationships with MSP partners by understanding their business objectives, client needs, and growth strategies—becoming the person they rely on throughout the partnership.

Onboarding & Enablement: