Senior Operations Manager- Aviation

Minimum of 8 to 10 years of progressive operations leadership experience, preferably within aviation, airport, transportation, security, or customer service environments.

Demonstrated experience managing client contracts, service level agreements, budgets, operational performance, and key performance indicators.

Proven leadership experience managing multi-site operations and large unionized workforces.

Strong business acumen with a focus on service quality, budget accountability, and operational performance.

Strategic thinker with a practical, hands-on approach to execution and issue resolution.

Provide leadership across multiple aviation security and customer service operations, ensuring service delivery meets contractual requirements, service level agreements, and applicable regulatory standards.

Develop and execute operational plans that align with client expectations, company objectives, and evolving business needs.

Build and maintain strong client relationships through regular communication, operational reviews, issue resolution, and a proactive approach to service improvement.

Lead employee relations efforts by supporting engagement, accountability, development, and fair management practices within a unionized and multi-site environment.

Monitor operational and financial performance through key performance indicators, trend analysis, audits, and reporting, and take corrective action where required.

Drive continuous improvement initiatives that enhance service quality, safety, efficiency, customer experience, and overall contract performance.