evertz
RMA Coordinator
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At a Glance
- Location
- Burlington, Ontario, Canada
- Employment
- internship
Key Requirements
Required Skills
Excel
Domain Knowledge
- Education
- Logistics
- Regulatory
Requirements
Some customer service experience if preferred
Compensation & Benefits
Employer funded benefits program
Competitive total compensation package
Work-Life Balance
Employee assistance plan
Employee Discount Platform
Career Progression
Responsibilities
Support general administrative tasks and maintain accurate records that keep the team running smoothly
Evaluation of customer needs and solutions
Issue and process Return Merchandise Authorization numbers (RMAs) for customer hardware returns
Correspond with customers regarding returns, status updates and payments
Act as the go-to contact for customer return requests
Prepare replacement quotes and manage the warranty replacement process end-to-end