Product Operations Technical Specialist, Ghost

Proven ability to master a technical system and support it in operational environments.

Experience with observability tooling such as Grafana, and Pager Duty; exposure to software development tooling such as Jira.

Experience in unix-like shell such as Bash or Zsh

Experience with Palantir Foundry to support data-driven decision making

Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.

1+ year of customer/technical support experience with a focus on final-tier customer concern support.

Ghost is Anduril's middle sized UAS platform - an expeditionary and modular system that delivers autonomy at the tactical edge.

As a Product Operations Specialist for Ghost, your mission is to support end users and do whatever it takes to maintain the availability of deployed capabilities.

You will support field failure mitigation and resolution processes, performing failure identification and deployment of enduring Ghost system improvements.

You will be responsible for identifying, triaging, escalating, and managing the resolution of all incidents across our fleet of UAS systems and should have an appetite for difficult problem solving.

In this role you will be expected to support failure debugging, rapid issue resolution, and the root-causing of complex issues on electromechanical systems.

If you are passionate about ground-breaking technology, contributing to the national security mission, interacting with professionals that span a wide-range of disciplines, and providing best-in-class product operations support, Anduril is interested in speaking with you.