Service Technician, Service Operations, Labs

1+ year of service work experience

Curiosity and an inclination for all things mechanical and repair

Strong communication and documentation skills

Prior experience in vehicle, bicycle, or fleet service (especially for electric or autonomous vehicles),  robotics, or aircraft is a major plus

Experience with JIRA, MaintainX, and other service tools and systems is a major plus

Valid U.S. drivers license required and a successful completion of MVR required

You will be a valuable and developing member of the Service Operations team at DoorDash Labs. You will build on your existing technical skills to perform diagnostic, maintenance, and repair work to keep our robot fleet and electric bicycles operating at peak performance, supporting our fleet utilization goals. You will work closely with Senior Service Technicians and your manager to expand your troubleshooting skills, gain deeper familiarity with our systems, and progressively take on more complex repairs. This is an on-site role with expectations of 100% in-office presence in Mesa, AZ.

Perform standard and intermediate Service Technician tasks with growing independence, including service and upkeep of robotic systems and electric bicycles.

Repair common faults in robotic platforms, modular components, electric bicycle drivetrains, and support vehicles using established troubleshooting procedures.

Assist with complex or unusual faults alongside senior or lead technicians to learn advanced diagnostic methods for both robotic systems and e-bikes.

Complete repairs on electrical systems, control units, battery packs, and hardware under guidance, with opportunities to develop toward independent advanced repairs.

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!