Plumbing & HVAC Service Manager

5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)

2+ years of experience managing technicians or field teams

Proven experience analyzing and managing KPIs and department performance metrics

Prior field experience as a technician or installer

Strong leadership, coaching, and communication skills

Excellent problem-solving and organizational abilities

PSI, Inc. is seeking an experienced Service Manager to lead our Service Department and technicians across multiple trades. This role is ideal for a hands-on leader who brings both field experience and business acumen — someone who can coach technicians in the field, manage KPIs, and drive operational excellence. The Service Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high-performance culture.

You’ll work closely with Dispatch, CSRs, and the General Manager to ensure the department meets its goals in customer satisfaction, revenue, and efficiency. The right candidate will have an “owner’s mindset,” holding full accountability for the team’s results and always striving to elevate performance across all trades.

Lead, develop, and support multi-trade service technicians through training, coaching, and ride-alongs to ensure quality, safety, and revenue goals are met.

Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.

Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets.