Production Support Engineer

5+ years of experience in a high-stakes Production/SRE role, with deep expertise in AWS (ECS, Lambda, CloudWatch) and SQL.

Expert-level experience with Observability/APM tools

You are comfortable reading and debugging Ruby or JavaScript and navigating GitHub workflows.

Proven experience in incident command.

You know how to manage a bridge, silence the noise and drive a team toward a resolution under heavy pressure.

You can translate a complex system failure into a clear, business-value narrative for non-technical executives.

As Production Support Engineer, you will be part of a multi-tiered support team whose primary responsibilities include minimizing downtime and optimizing production uptime.

You will be the bridge between code and customer.

The Production Support Engineer will

Act as the primary incident commander for high-severity outages, orchestrating the technical response and maintaining clear lines of communication with stakeholders.

Lead blameless post-mortem sessions to dissect failures.

Be responsible for translating technical items into documented systemic improvements.