Manager II, Field Service

5–10 years of experience in Field Service Management, preferably in the semiconductor capital equipment industry.

The  Service Manager reports to the Account Director and is responsible for all customer service of ASM products that are installed within the assigned region for Japan.

Support activities include equipment installation, qualification and service of ALD, PEALD, CVD, PECVD, and EPI equipment.  In addition to managing support of ASM equipment, the service manager has ownership of regional spare parts depots and consignment inventory levels.  The service manager is accountable to meet all financial targets for the region including service and spares businesses.  Managing and developing field service engineers.

Establish and maintain a “Safety and Quality First” culture while achieving customer required service goals

Participate as early as possible in new product development activities so that Field Service Engineers (FSE’s) are able to support product introduction

Ensure ASM meets all support contractual agreements

Work with Sales to close on Spares and Service contracts