Head of Billing, OM and FCS

8+ years of leadership experience within billing, order management, and customer support functions, preferably in a SaaS or high-growth technology environment.

Proven track record of managing complex operations and leading teams through periods of significant scale.

Expertise in systems implementation, process re-engineering, and automation (e.g., CRM and Billing platforms).

Strong analytical mindset with the ability to use data to drive operational excellence and decision-making.

Exceptional cross-functional collaboration skills, with the ability to influence and align stakeholders across Sales, Finance, and Product.

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Lead and oversee the end-to-end operations of Order Management, Finance Customer Support, Billing, and Provisioning teams to ensure high performance and accuracy.

Develop and implement scalable processes, policies, and systems to streamline workflows and support global company growth.

Drive cross-functional engagement with Sales, Finance, Product, and Engineering to align strategies and resolve complex operational challenges.

Project manage key systems implementations, including CRM updates, Billing platforms, and automation tools to enhance team adoption.

Utilize data-driven insights to optimize service delivery and improve key performance metrics like billing accuracy and resolution times.

Continuously analyze and re-engineer processes using industry best practices to enhance the customer experience and operational efficiency.