Renewal Success Specialist (Customer Success Manager)

Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans

Flexible time off, ​p​aid holidays, and more

Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more

Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support

Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)

Employee Stock Purchase Program​ (ESPP)​

Become an expert in Amplitude’s products, understanding their technical nuances and best practices to guide customers to the right solutions

Analyze customer health data & usage patterns using Amplitude to identify churn risks and growth opportunities, and trigger automated or manual interventions

Serve as First Response Advocate for at-risk customers: engage directly, advocate internally, and build documented mitigation plans aligned with the Account Owner

Act as a lightweight Project Manager for Velocity implementations, particularly those delivered via partners; Attend partner kickoff meetings to align on customer goals, scope, and timelines

Support the AE in running light Executive Business Reviews for accounts paying $100k+

Previous experience with Claude & Salesforce is a huge plus, along with strong analytics skills

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

We were recognized in the

Newsweek Excellence Index 2024