Field Service Engineer - Canada

Bachelor’s Degree or Masters with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)

Experience with NGS sequencing instrument and sequencing run set up preferred

Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware

Strong time management, problem solving, organizational and relationship building skills.

Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.

Experience with multiple full life cycle product launches preferred

Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers

Identifying root causes and resolving product issues in the field with support when needed.

Displaying professionalism, understanding, tact and technical knowledge in all customer interactions

Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.

Utilizing service CRM software to accurately document work in a timely manner