Senior Production Support Engineer

We’re seeking a Senior Production Support Engineer, ideally with experience in the financial services or cryptocurrency industry, to join our dynamic team supporting and owning mission-critical software systems.

As a senior member of our support organization, you’ll play a key role in ensuring the stability, scalability, and performance of our cryptocurrency business lines, including trading, risk, and settlement functions.

You’ll take ownership of critical production environments, provide high-quality client support, lead incident response, diagnose and resolve complex technical issues, and work closely with development teams to implement systemic fixes and long-term reliability improvements.

8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.

Experience with incident response, root cause analysis, and structured problem-solving in a production environment.

Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders.

Competitive base salary and discretionary bonus

Flexible Time Off (i.e. unlimited paid vacation days)

Company paid Holidays (11)

Company paid sick leave

Company-paid health and protective benefits for employees, partners, and other dependents

3% 401(k) company contribution

Own and lead front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.

Drive and automate projects to minimize manual effort and enhance the effectiveness of production support.

Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations.

Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents.

Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.

Coordinate with global counterparts to ensure seamless follow-the-sun support.