Implementation Consultant - Property and Recording

Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.

Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.

May assist QA staff with product testing or modification testing as required.

Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.

Create both client-facing and internal documentation such as "quick tips" and "how tos".

Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.

Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.

Design and conduct knowledge transfer sessions on site or through webinars.

Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.

Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.

May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.

May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.