Bilingual Customer Support Specialist

3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.

Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.

Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.

Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.

Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service.

The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience.

We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base.

The ideal candidate has experience in a customer support role in a multi-channel contact center environment.

You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email.