Senior Manager, Professional Services Team

8+ years of experience in Professional Services or consulting, ideally in enterprise SaaS, including 5+ years managing software implementation projects

Proven ability to oversee complex service portfolios, managing scope, timeline, budget, and risk

Track record of high customer satisfaction and strong executive stakeholder engagement

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.

Mental Health benefits with covered therapy and coaching.

401(k) program to help you invest in your future.

Education & learning stipend for personal growth and development.

Flexible vacation time to promote a healthy work-life blend.

Lead and coach a functionally matrixed team by setting clear goals, providing ongoing feedback, and fostering a high-performing, inclusive culture

Manage operational planning and reporting, including team staffing, utilization, capacity, time-to-live, budget, and risk tracking

Ensure consistent regional execution of large-scale implementations and custom SOWs

Drive continuous improvement of delivery processes to enhance efficiency, scalability, and quality

Serve as an escalation point for internal teams and customers, resolving issues promptly and maintaining strong relationships

Support ongoing enablement to grow the team’s technical depth, business acumen, and delivery capabilities