gusto
Future Opportunities: Retirement Advocate
At a Glance
- Location
- Chicago, IL; Denver, CO; Phoenix, AZ
- Experience
- 3–6 years
- Compensation
- tion range for these roles is $21.00–$35.00 per hour. Gusto has physical
- Posted
- 2026-04-02T11:14:49-04:00
Key Requirements
Required Skills
Domain Knowledge
- Medical
Benefits & Perks
stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on
Requirements
3-6 years of customer experience with 1+ years of full-time experience in retirement benefits.
Account Management experience preferred.
Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.
Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.
Our customers come from all walks of life and so do we.
Fraudulent Activity Disclaimer
Responsibilities
These roles are ideal for customer-facing retirement benefits professionals who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed.
As a seasoned Retirement Benefits Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products.
You will serve as a strategic partner, providing a holistic and consultative approach to help clients optimize their retirement plan.
Your mission is to empower our clients by proactively educating them on their plan's health, fiduciary responsibilities, and the tools available to drive employee engagement and retirement readiness.
You will build deep client loyalty and act as the driver for full resolution of all plan-related matters.
You’ll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.