Director, Global Credit and Collections

12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership role

Strong program and change management expertise, with the ability to lead transformation at scale

Experience leading large scale process transformation and technology implementation projects, including leveraging automation and AI tools

CRM platform experience (SF Billing and CPQ preferred)

Strong understanding of ERP systems and integrations with source systems in the quote to cash lifecycle (Microsoft Dynamics 365 ERP experience preferred)

Highly collaborative business partner focused on Axon team results with ability to balance risk and growth

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Axon is seeking a dynamic and strategic Director of Global Credit and Collections who will lead worldwide credit risk and order to cash operations.

This is a leadership role responsible for shaping global credit strategy, driving organizational transformation over cash collections, and leading a team across the Americas, EMEA, and APAC.

This role will work cross functionally to gather customer requirements early in Axon’s sales cycles to improve the customer invoicing experience.

The Director will be a key business partner to internal stakeholders (Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT).

You will help drive policy development, process design, operational excellence and change management as Axon improves its processes and technology utilized in the Global Credit and Collections lifecycle.

In this role, you will be responsible for establishing and updating accurate reserves, having a strong understanding of customer contracts and billing within Axon’s CRM and ERP systems, as well as understanding how Axon satisfies its performance obligations to customers and issues invoices.