Customer Service Representative-LH Imaging Lanham

High school diploma or GED, typing minimum of 20 wpm.

Two years of previous registration or insurance experience in a healthcare environment preferred.

Excellent communications skills must be demonstrated.

Knowledge of medical terminology is desirable.

Working knowledge of basic computer skills and web-based applications

If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.

Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization).

Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.

Independently prioritizes CSR workflow (including, but not limited to, workqueue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.

Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face.