Housing Operations Manager

Support wider Mears Housing Management teams by undertaking ad hoc projects and providing cover as needed.

Leading a team of frontline support staff which deliver person centred services.

Evidencing outcomes of service delivery.

Working with a diverse and vulnerable client group.

Knowledge of the AASC contract

25 days annual leave plus bank holidays

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Family friendly policies

Company Vehicle and Fuel Card

This role is pivotal in supporting frontline service delivery to our service users, many of whom may be vulnerable or have specific housing needs.

You will oversee the full-service lifecycle, from property nomination through to move-out and reletting, while ensuring safeguarding practices are embedded across all operations.

As part of the leadership team, you will also participate in the on-call rota as an Escalation Manager, supporting frontline teams in delivering high-quality, compliant, and compassionate services.

Lead, manage, develop, and support Housing Support Officers to deliver contractual requirements in line with Mears policies and values.

Oversee quality assurance within property management, including regular property visits and service user engagement.

Ensure safeguarding and contractual compliance, achieving KPIs and commercial targets through effective team management.