scopely
VIP Lead
At a Glance
- Location
- ES - Barcelona, Spain; IL - Tel Aviv, Israel; IN - Bangalore, India
- Experience
- 4+ years
- Posted
- 2026-06-01T05:07:51-04:00
Key Requirements
Required Skills
Domain Knowledge
- Automation
- Finance
- Marketing
Requirements
4+ years experience in VIP account management for a mobile game or any mobile product with a dynamic roadmap
Experience in revenue generation/sales campaigns
Solid experience supporting teams and working with multiple business units (customer support, developers, business, operations, etc.) to drive large projects focused on service and products with measured results
Experience in mobile products and agile environments
Experience with marketing automation and CRM tools
Data-driven with an ability to understand trends and find ROI-positive solutions
Responsibilities
You will manage the work, internal and external resources associated within the VIP department, including crafting requirements, delegating responsibilities, developing and executing strategies that offer a new, vibrant layer of service for the VIP players.
You will also need to have full grasp into VIP operations to continue to propose ways to refine and improve existing programs/projects to meet the changing needs of the department by regularly reviewing processes, reporting and industry standards.
The VIP Lead will report directly to the Head of Product and will work in collaboration with multiple cross-functional teams, such as LiveOps, Roadmap, Game Design etc.
Manage the VIP Account management program and overarching strategy and performance KPIs in collaboration with the PX manager
Draw insights from PX data and VIP Feedback, and assist stakeholders in designing solutions to improve the VIP experience
Oversee and direct a group of VIP support agents to keep VIP attrition low and VIP satisfaction high