Customer Service Rep (CRL)

2+ years of customer service, call center, logistics, or distribution support experience

Experience managing phone and email customer interactions

SAP or ERP system experience

Manufacturing, distribution, logistics, or supply chain industry experience

Experience supporting multi-location operations

Manage inbound and outbound customer communication through phone, email, and chat platforms.

Process customer orders, order updates, delivery inquiries, and service requests.

Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.

Monitor customer orders from entry through fulfillment and delivery completion.

Resolve customer concerns and escalate complex issues as appropriate.