doubleverify
Sr. Incident Manager
At a Glance
- Location
- NYC Global HQ
- Experience
- 7+ years
- Compensation
- e job description is between [$131,000 - $260,000]. This role will also be elig
- Posted
- 2026-03-18T17:13:51-04:00
Key Requirements
Required Skills
Certifications
- ITIL
Domain Knowledge
- Automation
- Media
Requirements
7+ years in SRE, DevOps, Technical Operations, or Incident Management
Experience leading Sev1/Sev2 incidents in high-availability environments
Proven ability to coordinate cross-functional teams during critical outages
Experience in AdTech, digital media, or similar environments
Familiarity with SLOs/SLIs and reliability frameworks
Experience with automation or AI-driven incident tooling
Responsibilities
Lead Sev1–Sev3 incidents as the single point of accountability
Run incident communications, including updates to executives and stakeholders
Translate technical issues into clear business impact
Lead post-incident reviews and ensure follow-through on actions
Track key metrics (e.g., MTTR, incident trends) and drive improvements
Coordinate with Product, Commercial, and Legal on client communications when needed