Manager, Provider Network Operations

Lead and develop the Provider Network Operations team, providing clear direction, coaching, and accountability.

Oversee day-to-day provider network operations, ensuring alignment with regulatory requirements, internal policies, and service standards.

Manage provider supply and engagement to maintain a healthy, responsive, and well-balanced network.

Partner cross-functionally with Product, Engineering, Sales, and Marketing to support provider strategy and operational initiatives.

Monitor and deliver on key operational KPIs including consultation wait times, pick-up rates, satisfaction and network performance metrics

Oversee recruitment and onboarding of providers, ensuring strong integration into Maple’s network