Customer Service Representative - Experigreen

High school diploma or equivalent; college coursework is a plus.

Call center or customer-facing environment a plus.

Strong communication skills (verbal and written).

Strong problem-solving skills and ability to resolve issues effectively

Answer customer inquiries via phone, email, and chat in a friendly, professional manner.

Schedule, modify, and confirm lawn care service appointments.

Provide accurate information about our chemical lawn care programs, products, and promotions.

Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.

Maintain detailed and accurate records of customer interactions in our CRM system.

Proactively follow up with customers to ensure satisfaction and address any service-related questions.