Cloud Sales Orders Specialist

The Cloud Sales Order Specialist plays a pivotal role in managing cloud support operations, supporting internal and external stakeholders, and ensuring seamless marketplace fulfillment. You will be responsible for operational and administrative tasks such as deal registrations, quoting cloud services, managing orders, and overseeing the fulfillment process for SaaS & IaaS technology subscriptions. Your expertise will contribute to a high level of customer satisfaction, efficient operations, and collaboration with various teams to enhance the customer journey.

Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields.

1+ years of experience in quoting and ordering operational support, with expertise in cloud services.

1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions.

Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet).

Own and manage tickets related to sales support requests.

Run discovery sessions and communicate with Advisors and Customers to qualify the best solution for their needs.

Leverage the AppDirect Marketplace and internal tools to identify optimal provider products and solutions aligned with customer requirements.

Deliver a best-in-class customer experience throughout the full quote-to-fulfillment lifecycle, meeting defined SLAs.

Manage deal registrations, discount approvals, quoting processes, and provider orders within the AppDirect Marketplace.

Execute all marketplace fulfillment operations, including provisioning with providers and resolving pending events to ensure timely delivery.

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.